Once one of the best now disgraceful!! My other half ordered a £40 pink bouquet to be delivered to me as a surprise. When they arrived I thought they looked nice with great colours and arranged and presented very nicely but definitely not worth £40 as there wasn\'t alot of content compared with other £40 bouquets i\'ve recieved. After 2 days most of the roses had died and the greenery wilted, the only things looking alive were the 2 gerberas, 1 piece of eucalyptus and small lillies which hadn\'t yet opened. My mum who used to be a florist couldnt believe they were £40! and suggested I take them back as they were disgraceful and any florist would replace them immediately as their reputations are very important and this florist used to be one of the best. So I took them back and spoke to the most arrogant man i\'ve ever met who obviously needs to take a course in customer service! I explained that I wasn\'t happy with the flowers and he reacted by accusing me of taking some of the flowers out but then going on to say that\'s what you get for £40, he then wouldn\'t believe that all the flowers has been cut and put in water and said that not all the flowers had been treated the same but I definitely didn\'t leave half the bouquet uncut and out of water and look after the other half that\'s ridiculous! he threw half the boquet away as they were obviously dead and asked what I expected him to do! obviously I asked for them to be replaced as they has been paid for! so eventually the arrogant man reluctantly replaced the dead flowers with clashing colours of red and cream, however he didn\'t replace the roses! Although i did end up with a mediocre bouquet consisting of a mixture of flowers and colours it wasn\'t quite the pink vibrant bouquet that was ordered! I will definitely not be returning to this florist which has obviously gone from being top to rock bottom! ...

One of the best when it was Heffords, now named world of flowers it\'s gone down hill! My other half ordered a £40 pink bouquet to be delivered to me as a surprise. When they arrived I thought they looked nice with great colours and arranged and presented very nicely but definitely not worth £40 as there wasn\'t alot of content compared with other £40 bouquets i\'ve recieved. After 2 days most of the roses had died and the greenery wilted, the only things looking alive were the 2 gerberas, 1 piece of eucalyptus and small lillies which hadn\'t yet opened. My mum who used to be a florist couldnt believe they were £40! and suggested I take them back as they were disgraceful and any florist would replace them immediately as their reputations are very important and this florist used to be one of the best. So I took them back and spoke to the most arrogant man i\'ve ever met who obviously needs to take a course in customer service! I explained that I wasn\'t happy with the flowers and he reacted by accusing me of taking some of the flowers out but then going on to say that\'s what you get for £40, he then wouldn\'t believe that all the flowers has been cut and put in water and said that not all the flowers had been treated the same but I definitely didn\'t leave half the bouquet uncut and out of water and look after the other half that\'s ridiculous! he threw half the boquet away as they were obviously dead and asked what I expected him to do! obviously I asked for them to be replaced as they has been paid for! so eventually the arrogant man reluctantly replaced the dead flowers with clashing colours of red and cream, however he didn\'t replace the roses! Although i did end up with a mediocre bouquet consisting of a mixture of flowers and colours it wasn\'t quite the pink vibrant bouquet that was ordered! I will definitely not be returning to this florist which has obviously gone from being top to rock bottom! ...